. FAQs: We know you have a ton of things to do to plan your perfect wedding, and we want to help! Periodically, we'll be updating this section as new questions arise.

Delivery Time? We work extremely hard to get your order processed within 2-3 business days. Personalized items are processed individually, therefore, these items can take a little longer to complete. For this reason, we have added processing time notes to the product descriptions for these personalized items. For Example: "This personalized item may take up to 4-5 business days to ship." If you order 3 items that do not have special processing times, then your order will ship within 2-3 business days. But, if you order any one item on your order that states "4-5 business days", your entire order will ship in 4-5 business days because we ship all your items at one time to lower your shipping costs. On average, most packages will be completed and arrive to you within 5-10 business days depending upon your location. If any of the products you have placed on your order are on a back order status, we will notify you by telephone or e-mail. 

Rush Deliveries? You may upgrade your shipping for a fee in addition to regular shipping & charges. We offer Second Day Air at $20.00 (will arrive to you within 4 business days). Our processing time has been included in the estimated time of arrival. Orders placed on Friday will ship within two business days. Please note that business days do not include Saturday or Sunday.

Shipping Options?Shipping charges are determined by the total value of your order. Standard shipping charges apply to the continental United States. Our carrier for deliveries within the US is USPS. A shipping chart is located on the shipping and returns page. (We have the right to update and/or change shipping charges at any time). Rush delivery is available at an additional charge. Please be aware that we cannot ship to a P.O. Box address.Orders that weigh under 16oz. are shipped via United States Postal Service (USPS); all orders from U.S. Military bases and/or APO's will ship via USPS. Please allow 7-14 business days for delivery of these orders.Shipping & Handling Chart (Please note: Orders are received and shipped from Monday morning until midnight Thursday. Orders are not shipped on Fridays.)

Second Day Air:
Need your order in a hurry? We offer Second Day Air Service which you will receive within 4 business days upon receipt of your order, not including day of order. Add $15.00 to what would be your regular shipping charge to determine the cost of shipping.Canadian Surcharge — $20.00
All orders shipped to Canada require an additional $20.00 surcharge. These orders are shipped through the US Postal Service (USPS). 

Will My Credit Card & Personal Information Be Safe?  Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.You will not receive e-mail from us (other than customer service e-mail related to a particular order or request of yours) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us. We are not in the business of selling customer information to others. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals, unless that company or individual is affiliated with us or acting as an agent to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments. and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes.

How Do I Order Online?  Simply click the "Add to Cart" button located next to the product of choice. It will be added to your order and shown inside of your shopping basket. If an item such as wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts is available with personalization the screen will prompt you to include your special instructions just after the "Add to Cart" button has been clicked. If you want more that one item, just change the quantity field from zero (0) to your desired number. Personalized and engraved wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts must be entered individually, your screen will automatically itemize the quantity and the engraving can be entered on individual lines (i.e., 1 mug with initials "ABC" then another with initials "DEF"). If you would like to continue to browse our boutique after adding a given item to your shopping cart, simply click "Continue Shopping" or click your back button. If you have changed a quantity, specified engraving, or a size/style, click "Refresh Cart". If you wish to remove an item from your cart, change the quantity field to zero (0) and click "Refresh Cart". When you are ready to purchase proceed to "Check Out" by clicking on the "Check Out" button below your items displayed.

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Damaged Items?

Our staff works hard to ensure that you receive your wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts safely. We will replace any of your items that arrived and were damaged during shipping. You must notify us immediately (within 5 days) if the item is damaged in shipping. Note all product descriptions and images very closely before check out as we can not replace items that note specific characteristics of the product that you may not have realized before ordering.

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